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YOU ARE HERE: Home Justice, Law & Rights Law & Order Conducting Market Investigations and Raids
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Conducting Market Investigations and Raids, Institution of action in the Magistrate's Courts and publish the names and addresses of convicted traders

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Consumer Affairs Authority carries out investigations based either upon its own motion or on any complaint / requests made by any consumer or organization of consumers.

Individual consumer or any organization of consumers can make complaints or can provide information on erroneous trade practices.

Support Documents required

  • A copy of purchase receipt
  • Defective products
  • Any other supportive documents

Submission Procedure
Whose Signature should be on the Complaint:The complainant should sign on the Application.
Where to Submit the Complaint:Complaint should be submitted to the CAA.
Whom to Submit the Complaint:The applicant should direct the complaint to the Director General.

Application Forms
There is no pre-designed application form. Applicants are welcome to apply through letters.

Step 1: Applicant submits the complaint to the CAA.
Step 2: Complaint is handed over to the Consumer Affairs & Investigation Division to initiate investigation.
Step 3: Division examine the authenticity of the complaint
Step 4: Division designs the investigation methodology and handover the task to the Investigation team.
Step 5: Investigation team performs the investigation
Step 6: The productions and the completed Information Sheet is handed over to the Compliance & Enforcement Division to initiate legal proceedings.
Step 7: Compliance & Enforcement Division draft plaints and Charge Sheets
Step 8: File the cases in the respective Magistrate’s Court.

Note: If the case is proved, the Magistrate fines the trader as per the provisions of the CAA Act.

Time Line
Process Time:
The process time depends on the investigation

Submission Time Line:
Working days - Monday to Friday
Counter open hours - 8:30 a.m. to 4:15 p.m.
Holidays - Public Holidays & Mercantile Holidays

Validity Time Line:
There is no specified time

Cost Related to the Services
Cost: There isn’t any cost involved in the service provided
Fee: Cost is born by the Authority.
Penalties: No penalties
Surcharges: No additional costs involved in this service

Organization Information

Consumer Affairs Authority

Consumer Affairs Authority
1st& 2nd floor,
CWE Secretariat Building,
No: 27,
Vauxhall Street,
Colombo 02.

Telephones:011-7755456-7, 011-7755475 Consumer Complaint 011-7755481-3
Fax Nos:011-2399149 /

Make a Complaint
Last Updated On: 2017-11-21 12:38:19
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