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Consumer Education, Empowerment and Promoting the Establishment of Consumer Societies

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One of the main functions of the Authority is to promote consumer education with regard to good health, safety and security of consumers.
It is expected to make aware the public on consumer rights as well as on responsibilities of the consumers.

Furthermore it is expected to empower the consumer groups to raise a strong voice to safeguard the common interests of the consumers.
One of the key functions entrusted to the Consumer Affairs and Information Division is to promote, assist and encourage the establishment of consumer organisations.

Following programmes are conducted under this service.

  • Awareness programmes for identified target group (Government officers, School children, University students, Coomunity base organizations, General bublic)?
  • Inter school competitions such as  Art, Essays, quiz and Drama
  • Celebrating international days related to Consumerism (WCRD,WCD)
  • Knowledge dissemination through mass media.
  • Establishment of Consumer Organizations

Any interested individual consumer /group of Consumers / Schools can make a request to the Authority.
Submission Procedure
Request should be made to the Director General of the Consumer Affairs Authority.

Application Forms:
There is no predesigned application form Applicants can forward their request by a letter.
After the establishment of a Consumer Organization it has to be registered at the CAA.

Step 1:Applicant forward a request to the Director General Consumer Affairs Authority
Step 2:Consumer Affairs and Information Division designs the program.
Step 3:Decide on venue, date & time of the program
Step 4:Assign a team to conduct the Program
Step 5:Feed back and monitoring
Step 6:If the Consumers interested to form a Society, Setup a Consumer Organization

Time Line:
Process Time Line:
Applicants have to forward the request 1 month ahead of the scheduled date of the proposed program

Submission Time Line:
Working days - Monday – Friday
Counter open hours - 8:30 to 4:15 hrs
Holidays -Public and Mercantile holidays

Validity Time Line:
There is no validity time line

Cost Related to the Services:
Cost: Cost is borne by the Authority.
Fee: There is no fee involved in this service
Penalty: No Penalty
Surcharges: No Surcharges

Support Documents:
No support documents are required in obtaining this service

Special Cases:
A group of consumers can form a consumer organisation as per the constitution designed for the consumer organisation and register their organisation at the CAA.

Organization Information

Consumer Affairs Authority

Consumer Affairs Authority
1st& 2nd floor,
CWE Secretariat Building,
No: 27,
Vauxhall Street,
Colombo 02.

Telephones:011-7755456-7, 011-7755475 Consumer Complaint 011-7755481-3
Fax Nos:011-2399149 /

Make a Complaint
Last Updated On: 2017-11-21 12:48:12
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