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Procedures for complaints

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Conciliation Division

Provide relief and redress to issues and requests informed by migrant workers or informed on behalf of migrant workers who have migrated through a recruitment agent or self source.

Operational Location:

Sri Lanka Bureau of Foreign Employment (1st Floor)
No. 234, Denzil Kobbekaduwa Mawatha, Koswatta, Battaramulla
Telephone Number : 0112880500/0112864113
Email :

Deputy General Manager� - 0112864132
Manager� - 0112864112


Handle complaints relating to migrant workers who have migrated with the SLBFE registration lodged directly by the migrant worker or by family members of migrant workers.

1. Receive complaints / requests (only complaints and requests of registered migrant workers are accepted)

2. The following details in the registration are cross checked with the details submitted by the Complainant

  • Identity Card Number
  • Passport Number
  • Name of Migrant Worker
  • Registered Country of Employment
  • Date of Departure

3. Differentiate a complaint and a request

4.Take necessary action on the received complaint / request and refer the complaint / request to relevant Divisions

5.Handles complaints referred to the Conciliation Division

Special Note - Solutions are provided efficiently based on the nature of the complaint

Working Days - Weekdays (Monday to Friday) from 08.30 a.m. to 16.30 p.m.

Organization Information

Sri Lanka Bureau of Foreign Employment

Denzil Kobbekaduwa Mawatha,koswatta,

Ms. M. S Vidanapathirana
Telephones:+94-11-2864101-5 ,+94 11 2880500
Fax Nos:+94-11-2880500

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Last Updated On: 2017-03-29 09:20:24
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