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YOU ARE HERE: Home Justice, Law & Rights Law & Order Conducting Inquiries in Terms of Sections 13(4) and 32(b) in order to Grant Redress to Consumer
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Handling Consumer Complains in order to grant redress to aggrived consumers

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Aggrieved consumer can make a complaint against a manufacture or trader, who sells goods supply services which does not conferm to the standards and specifications published in Gazzets by the Consumer Affairs Authority

Support Documents
• Invoices
• Warranties

or any other relevent documents


Submission Procedure
A complaint should be addressed to the Chairman or Director General of the Consumer Affairs Authority.

Application Forms
There is no standard format for applying for this service. Therefore applicants can apply through written requests.

Time Line
Process Time Line:
Depends on each incident
(Process will be concluded within 3 months, given that the relevant parties respond immediately).

Submission Time Line:
Working days - Monday to Friday
Counter open hours - 8:30 to 4:15 hrs
Holidays - Public & Mercantile Holidays

Validity Time Line:
Service expires after the manufacturer or trader responses positively to the orders imposed.

Cost Related to the Services

Cost of Obtaining Application Form: No application form involved.
Fee: Applicants can obtain relevant documents of each proceeding of the inquiry. The cost may depend upon each proceeding.
Penalties: No fines involved in providing the service.
Surcharges: No additional costs involved in the service.

Organization Information

Consumer Affairs Authority

Consumer Affairs Authority
1st& 2nd floor,
CWE Secretariat Building,
No: 27,
Vauxhall Street,
Colombo 02.

Mrs.MMSK Karunaratne
Telephones:011-7755456-7, 011-7755475 Consumer Complaint 011-7755481-3
Fax Nos:011-2399148 /

Make a Complaint
Last Updated On: 2017-11-21 12:56:26
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