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Re-engineering Government

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Program Concept

This programme pursues major and sustainable improvements in the Government of Sri Lanka’s (GOSL) efficiency, transparency, effectiveness, and quality of services. For this purpose, it will reinforce and expand fundamental governance and public management reforms as a complement and enabler of required solutions.

The programme will do so by re-engineering public sector work processes through the strategic use of ICT and by implementing novel ICT-enabled administrative policies such as

  1. a client rather than organizational design of work;
  2. government accountability for service level standards to its clients;
  3. electronic sharing of data across agencies;
  4. always-on, user-friendly, distance-neutral information and service facilities to citizens ad businesses;
  5. transparency in government operations.

Under e-Sri Lanka initiative focus groups have been created for each major cluster of activities to provide advice on planning, goals and objectives, and implementation strategies. Focus groups are made up of representatives of government, the private sector, professional associations, societies, and other institutions relevant to the nature of each specific cluster of activities.

Re-engineering government programme is also assisted by a focus group.


To provide citizen services in the most efficient manner by improving the way government works by re-engineering and technologically empowering government business processes.


  • Creation of the enabling environment in government for a successful e-Governance programme
  • Collaborate with the administrative reforms regime and bring about a new governance framework that is enabled by ICT
  • Ensure public service personnel are imparted with appropriate ICT skills required for an efficient and effective e-Government
  • Ensure that the stock of ICT equipment required for an efficient and effective e-government programme is upgraded
  • Interconnect government agencies to achieve a higher level of productivity through improved interaction
  • Making public services “truly citizen centric”: ensuring geographically non-discriminate delivery

Organization Information

Information and Communication Technology Agency of Sri Lanka

Kirimandala Mawatha,
Colombo 05.

Telephones:+94 11 2 369099, +94 11 2 369100
Fax Nos:+94 11 2 369091

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Last Updated On: 2010-06-15 09:09:19
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